Simple and easy-to-use web-based customer support platform. ![]() By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting. osTicket seamlessly routes inquiries created via email, web-forms and API. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. ![]() For example, IP Address, server name, raw text, classification, and so on. Numerous fields for CIs can be used when trying to find the entry for a particular item.I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.It simplifies and expedites the creation and tracking of these kinds of requests. When I "Check Out" each of those items is generated as a separate task under the one request. ![]()
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